Returns & Exchanges

At Shelley, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return window for all unused and unopened products. If your selection isn't the perfect fit, our streamlined process ensures a quick resolution for your peace of mind.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Carefully pack your items in their original packaging to prevent damage during transit and include the provided packing slip.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your parcel and drop it off at any authorized courier location near you.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund to your original payment method within 5-7 business days.