Frequently Asked Questions
Everything you need to know about your Shelley beauty experience.
Are Shelley products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Shelley products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for opened products?
We want you to love your glow. If you are not satisfied, we accept returns on both new and gently used products within 30 days of purchase for a full refund.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.
Are your skincare products safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.